Frequently asked questions
Answers about booking, payment, airport transfers and rates at NovaRide.
Do I know the price before the ride?
Yes. For airports and popular routes we work with fixed prices; for other rides you get an honest up-front estimate. The price you see is the price you pay.
What happens if my flight is delayed?
No problem. You give your flight number when booking and we track your flight. If it's delayed, the driver automatically adjusts the pickup time, with no extra charge for waiting within the agreed margin.
Do I need to book in advance?
For airports and busy times we recommend booking so a driver is guaranteed. For an immediate ride, just call us; we do our best to pick you up quickly.
How can I pay?
You pay by card, Bancontact or cash on board, with no surcharge for card payment. Companies can receive an invoice.
How many people and bags can I bring?
Tell us the number of passengers and suitcases when booking. That way we send the right vehicle, from a saloon car to a spacious van for large groups or lots of luggage.
Do you provide a child seat?
Yes, on request. Tick it when booking or mention it when you call, and we'll arrange a suitable seat.
Can I cancel for free?
You can cancel your ride free of charge up to a few hours before pickup. Just let us know by phone or WhatsApp.
Which area do you cover?
We drive in Antwerp and the wider area, and handle transfers to all Belgian and nearby airports such as Eindhoven and Schiphol. Not sure about your address? Just ask when booking.